Who We Are 

Kokoro and Foodsta Rewards are owned and operated by Foodsta Kitchens (Maan Restaurant Private Limited). This Privacy Policy explains how we collect, use, and protect your information when you interact with our platforms. 

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Your Consent 

By using Kokoro’s website, app, or services, you agree to the collection and use of your information as described in this policy. 

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What Information We Collect 

We collect information in a few different ways, depending on how you interact with us: 

1. Information you provide directly 
This includes details such as your name, phone number, email address, delivery address, and payment-related information when you: 

• Place an order  

• Sign up for Foodsta Rewards  

• Subscribe to communications  

• Participate in offers, surveys, or promotions  

• Contact us with feedback or queries  

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2. Automatically collected information 
When you use our website or app, we may collect: 

• Device and browser details  

• IP address and usage activity  

• Cookies and similar tracking data  

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3. Location data 
With your permission, we may access your device location to improve delivery accuracy and provide location-based features. 

 

How We Use Your Information 

Your information helps us run Kokoro smoothly and improve your experience. We use it to: 

• Process and deliver your orders  

• Manage payments securely  

• Communicate order updates, offers, and service messages  

• Personalise your experience (including recommendations and combos)  

• Improve our platform and services  

• Detect and prevent fraud or misuse  

Some services may not function properly if certain information is not provided (for example, delivery orders require contact and address details). 

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Sharing of Information 

We do not sell your personal data. However, we may share it in limited situations: 

• Within our business: Across Kokoro, Foodsta Rewards, and other brands under Foodsta Kitchens  

• With service partners, Such as payment gateways, delivery providers, and technical vendors  

• For legal reasons: If required by law or regulatory authorities  

• For campaigns or collaborations: Where you have opted in  

All such sharing is done only to support operations, improve services, or meet legal obligations. 

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Payments 

Kokoro does not store your credit or debit card details. Payments are processed through secure, compliant payment gateways. 

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Data Security 

We follow industry-standard security practices to protect your data from unauthorised access, loss, or misuse. This includes encryption protocols such as SSL for data transmission. 

While we take reasonable precautions, no system is completely secure. Users are encouraged to keep their account credentials confidential. 

 

Your Rights & Choices 

You can: 

• Request access to your personal data  

• Ask for corrections or updates  

• Request deletion of your information  

To do so, please reach out to us. 

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Cookies & Tracking 

We use cookies and similar technologies to: 

• Improve website functionality  

• Understand user behaviour  

• Personalise your experience  

You can manage or disable cookies through your browser settings, though some features may be affected. 

 

Third-Party Links 

Our platform may contain links to external websites. Kokoro is not responsible for the privacy practices of these third parties. 

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Updates to This Policy 

This Privacy Policy may be updated from time to time. Any changes will be posted on this page. 

 

Contact Us 

For any questions, concerns, or requests regarding your personal data, please reach out to us at: connect@foodstakitchens.com